MLF Journal

FAQ

LONDON OFFICE

Phone:

(+44) 207 916 0812

Email: info@misslfire.com
Online store: www.misslfire.co.uk
Our office is open Monday-Friday 9:30-17:30 excluding National Holidays)


LOS ANGELES OFFICE and STORE

Phone: +1 323 644 1940
Email: customerservice.misslfire@gmail.com
Online store: www.misslfire.com

Address:
Miss L Fire Inc
4675 Hollywood Boulevard
Los Angeles, CA
90027
USA. (open Mon-Sat 11:00-19:00)

Thank you for your order with Miss L Fire! Your items will be despatched within 3 working days and should be with you within 15 working days, depending on where you are based. 
Should there be a delay to your order we will contact you via e-mail so please provide the best e-mail contact when placing your order. Please also provide a daytime telephone number if you can. We may need to contact you so please ensure the information you provide is correct.

Please Note! Should you not see/respond to an e-mail regarding delivery problems, your goods may be sent back to us. We will have to charge to have the shoes sent to you again. 


* Kindly note that if you are ordering from a country outside the UK you may incur custom fees (including handling fees and import charges) on top of your order.
We have no control over these fees and we do not profit from them. For these reasons we are unable to refund custom fees

Of course! All Miss L Fire shoes are sold in European sizes and fit "true to EU size" unless stated. 
Please check the chart HERE to ensure you order the right size. 
If you have queries about sizing please e-mail info@misslfire.com and we'll do our best to assist you before you place your order. 

With your order, you will have received a receipt with the details on how to do this. If you do not have this, please e-mail info@misslfire.com

Please note: We do not refund any postage costs.

Once the shoes arrive at our warehouse, we will process your return and refund you within 14 days.

Please note, if you would like to exchange your shoes for a different size/colour/style, please return the unwanted shoes and place a new order on our website.

We do not have any control over import and custom fees, and we do not profit from them. We cannot, therefore, be charged for these.

The fees vary depending on where you live. If you are ordering from outside of the UK, you may have some form of fees to pay to receive your parcel. Please contact your postal office or check online to find out more about these fees before you place your order with us.

Oh no! This means we have probably sold out!

You can request a back in stock notification within the product page - fingers crossed!

Yes! Our USA store is located at Miss L Fire Inc, 2571 Mission Street, San Marino, CA 91108.

If Los Angeles is too far away, please email info@misslfire.com and we will let you know if we have an L-Fire stockist near you!

Send an e-mail to damiana@misslfire.com with details of your store and we’ll get back to you as soon as possible with our wholesale information

Unfortunately, no. Our system will only allow one discount code per order. It will also not accept a discount code if there is an automatic discount code applied at the checkout. 

Search